Integrate call centers in the organization. Fuel tanks addresses the importance of the matter here. Poor integration between the call center and the rest of the organization inevitably leads to missed sales opportunities. In one of the tour companies had more than 100 different proposals for different groups of the same customers; however, call center operators were not sufficiently clear about this show, and it turned out that calling, asking, for example, about 'Disneyland – Special Offer' had to wait in line for several minutes, until the operator call center finally found what we are talking about a vacation to Disneyland for one of the members of automobile clubs. In the best managed companies such situations can be avoided by integration of call centers with the most important offices of the company. For example, a bank call centers are closely associated with the product lines, such as credit cards or loans, so that their operators are constantly well-informed about the latest offers. Also, call centers of banks associated with the support resources, such as billing systems, so that operators can always quickly answer the question and know how to cope with known faults in the billing system. Segment customers is obvious that a call from a potential new client who wants to buy is more important than usual request an account.
Therefore, in successful companies segment the incoming calls and direct them to the various call center operators. As a result of calls to different types of divorce in different queues waiting. In the telecommunications sector, this approach works particularly well with respect to new customers who enter into a new house and call to order the initial installation services.